193 complaints lodged in Galway with the Financial Services and Pensions Ombudsman last year – Connacht Tribune – Galway City Tribune:

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Galway Bay fm newsroom – An inspection found a dramatic drop in compliance at UHG’s Adult Acute Mental Health Unit.

The Mental Health Commission has released its 2021 annual report for the 50-bed unit.

The unit recorded an overall compliance rate of 83% last year – a considerable drop from the 94% recorded the previous year and below the national average.

In general, inspectors found that the center applies safe practices and has effective systems to protect patients, while staff are responsive and provide good levels of care.

However, it should be noted that a position of psychologist has remained vacant since March 2021 and that there was no date for a replacement.

A case of high risk has been recorded, related to risk management and procedures, not all health and safety risks being monitored and documented.

Moderate levels of non-compliance were found in several other areas, including privacy, staffing, transfer of residents, and the code of practice on admission, transfer and discharge.

It was noted that the center did not always provide services in a manner that respected residents’ privacy, dignity and autonomy.

For example, the single en-suite rooms had no doors, while the rooms themselves had no locks and the entry point had a clear view of the bathroom.

Inspectors noted a high number of quality initiatives underway at the unit, aimed at improving practices and skills, as well as improving staff-resident relations.

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