Dr. Alfonso Cahero Digital Maturity for Financial Services
Summary:Dr Alfonso CaheroPresident, Founder and CEO of Cahero Holding, spoke about digital maturity for financial services.
Dr Alfonso Cahero is the chairman and founder of Cahero Holding. He has a doctorate. in Economics and Finance specializing in banking, corporate, finance and securities law, a specialization in financial technology and a Ph.D. Architecture and Engineering.
Only when financial companies improve their digital maturity will they be able to fully ensure online security and stability of the customer experience.
What is Digital Maturity?
First, let me explain what digital maturity is. Digital maturity occurs when security and customer experience are sufficiently linked and understood as complementary efforts. When your business lacks digital maturity, your business also lacks a comprehensive way to prevent data breaches which, in turn, will affect your customer experience.
So how do you ensure the digital maturity of your organization?
Digital maturity requires a better understanding of your online data. By supplementing web analytics with real user data, you will better understand the impact of performance on user experience. Improved monitoring also improves security analysis and response, and the effectiveness of your security measures.
Security teams and measures are often siled across a variety of groups, disciplines, and vendors, but it’s important that they operate under the same charter to enable the business. While security can’t be a barrier to customers or negatively impact the business, it’s critical to ensure that advanced security measures don’t cause unnecessary friction either.
Testing can allow you to push the system to the breaking point, identify capacity limits, and learn how to recover from a crash, but many common performance complications can only be found in situations real. Early and often large-scale testing allows you not only to make infrastructure improvements and change the regional distribution of servers, but also to adjust load balancers and cache important content ahead of time. peak, so users don’t experience any outages either.
If you don’t keep an eye on the evolving security landscape, any investment in customer experience will be undone by the negative impact of a data breach. While your security measures should support new business initiatives, it’s important to consider user experience needs and find ways to maintain protection without slowing progress.
The security landscape is constantly changing as criminals take advantage of new attack surfaces and become more sophisticated in their attempts. If you want to ensure the continued success of your financial institution, it is essential that you reach full digital maturity.